Outsourcing Efficiency Guide

What to Outsource

WHAT SHOULD YOU OUTSOURCE

AND WHAT SHOULD YOU KEEP IN-HOUSE?

Use a structured framework to decide where outsourcing can improve efficiency, scalability and accountability.

Outsourcing decisions should go beyond short-term cost reduction. The real question is which processes are strategic to your competitive advantage, and which could be managed more effectively through a specialised operating model.

What to Outsource and What to Own: Your Guide to Efficiency provides a practical framework for evaluating non-core processes across six areas: strategic importance, demand variability, operational complexity, risk exposure, financial impact and internal governance capability.

It also explains the difference between subcontracting, simple outsourcing and full outsourcing, including when keeping a process in-house may be the better choice.

Inside the guide, you’ll learn how to:

  • Assess whether a process is truly strategic or a strong candidate for outsourcing.
  • Evaluate outsourcing decisions using six operational, financial and governance criteria.
  • Understand the difference between simple outsourcing and full process accountability.
  • Plan a structured transition from diagnosis and pilot through to governance, scaling and continuous improvement.